Just Tires
Just Tires Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Just Tires has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I felt comfortable in burban, Naa, Being a physical location whereas to conduct business.
Cons: No customer resolution skills, Poorly trained technicians, Rude unprofessional manager.Recent recommendations regarding this business are as follows: "The only replace tires. They don't do repairs.", "Do not trust the workers, or supervisors, that work for this company", "Don't buy from this company. Poor service", "Stay away", "Don't trust their stupid online appointments".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Just Tires has 1.6 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I felt comfortable in burban, Naa, Being a physical location whereas to conduct business.
Cons: No customer resolution skills, Poorly trained technicians, Rude unprofessional manager.Recent recommendations regarding this business are as follows: "The only replace tires. They don't do repairs.", "Do not trust the workers, or supervisors, that work for this company", "Don't buy from this company. Poor service", "Stay away", "Don't trust their stupid online appointments".
Most users ask Just Tires for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
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Verified Reviewer | Los Angeles, CaliforniaDenied tire repair. False diagnosis.
Preferred solution: Apology
User's recommendation: The only replace tires. They don't do repairs.
Poor customer service, and bad service
On December 22, 2022, I purchased four tires, and a wheel alignment, from just tires at Harlem Avenue, Chicago, Illinois. At 18:18,I received a phone call from the store supervisor, in which he claimed that my wipers needed to be replaced.
I had just checked my wipers on the 20th of December 2022, and my wipers were fine, so I explained to the store supervisor, that I was not interested. After waiting over five hours, for my tires to be replaced, and for the alignment, I payed the bill, and proceeded to go home. On my way home, it was snowing lightly, but when I turned on my wipers, both wipers fell off. I called the just tires store, and the supervisor answered.
When I explained what happened, the supervisor insinuated that I was lying.
Not to mention his disrespect towards me as a customer, his tone of voice was that of a very unprofessional behavior. I wish to speak with someone about this unfortunate incident, and as a long time customer, I want to see results.
User's recommendation: Do not trust the workers, or supervisors, that work for this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Burbank, IllinoisDissatification
- Terrible customer service
Preferred solution: Just fix my tire in a couple of hours not 3 days.
User's recommendation: Don't buy from this company. Poor service
Conplaint
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Verified Reviewer | Costa Mesa, CaliforniaAppointment not honored
- No customer service
Preferred solution: Let the company propose a solution
User's recommendation: Don't trust their stupid online appointments
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Carrollton, MarylandBuyer/Customer Please Beware of A Scamming and A Rip Off Operation!!!
A tire on a vehicle I was operating was (supposedly) patched/plugged by the establishment, thus being repaired and made roadworthy. It was a great reassurance that I did not have to replace it with a new tire, given that the other three tires were "old" as well and all being still of an adequate tread.
After paying for the repair, I had left the premises only to drive into an adjacent neighborhood across the main road, less than a mile then into a driveway where the car sat throughout. The following day I then noticed that the "repaired" tire was seemingly in the same condition as before; very low on air (becoming flat). I called ahead at that location, gave explanation, and had returned the next day prior to the start of business (first customer, mind you). After a forty minute wait, I was then told that tire (now) had a nail in the sidewall (huh???) and was thus unrepairable.
Nothing is absolute, but the likelihood of incurring a "nail into the sidewall of that tire on the roadway to my destination while in a residential low speed zone, is a very high improbability with minuscule odds of occurrence. The business then tried to sell me a new tire and (surprisingly) offered me a credit for the cost of the earlier transaction. I surely became leery and requested a refund (credit) for the "no service" I had already been charged for. It was refused and I simply had the establishment install the spare tire in place of the (now) "ruined" tire and went my way.
I done "chalked it up", took the rip off, cut my losses, and sought business elsewhere. After price shopping thereafter, I learned that a comparable tire would have cost me quite less elsewhere than the cost I was quoted for the new tire inclusive of the price reduction offered me. I understand other victims, I meant customers, have been in greater financial ruins than I, but the principle remains the same.
Good news spreads like honey, and how sweet it is, whereas bad news spreads like toxin and that is my plightJust Tires, in my opinion, is Just Tyrants - to that end, you reap what you sow... God Bless...
- Being a physical location whereas to conduct business
- Take it or leave it after we already have your money attitude
- Deceitful
- Potentially illegal
Preferred solution: Full refund
User's recommendation: Please Hear My Cry!!!; Please Spare Yourselves From A Fate Worse Than Worst!!! - Avoid, Detour, Next Stop...; Anything Else, Please!!! - God Bless... ...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cleveland, North CarolinaFailed observation
I set appointment because I kept hearing something loud coming from my front tires, I ask them to check it because I was leaving for a trip. Said everything was good, I left the next day and the noise got louder, my family broke down 4 hours into our trip.
The Wheel bearings where actually smoking and I had to pay $585 to get them replaced. Had to wait for 3 days for them to get our truck in . This is unacceptable and I have a Good Year card that I would have used but I had to use part of our vacation money.
I ask them at the Just Tires store what it could be and they said it was fine. They removed the front wheels and didn't even notice it and it was very loud so this is unacceptable and I need someone to contact me.
Tracey.l.swann@***.com
Preferred solution: Full refund
User's recommendation: Stay away
About a tire problem
Non satisfied
Preferred solution: Better service and take care of me when I have an emergency like flat tire!
Bad service
Bad service p
Bad
- I felt comfortable in burban
- Rude unprofessional manager
Preferred solution: I would like to have better service in the future fixing my flat tire.
User's recommendation: To have more employees to take care of your loyal customers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaDamage my car at your shop by your workers
- No customer seevice
Preferred solution: Fix my car !!!
User's recommendation: Don’t try it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Clayton, North CarolinaTHIEVES
If I go in for new tires and say I want back one that was new because I was buying 4 and wanted to keep a recently purchased one for a spare, I should have that right! It was MY property.
I asked for it back. I was told it was put in the back of my van. I didn't look until the next morning and noticed they did NOT give me back my new tire. They gave me the defective one.
I called and was told someone would call me back and they had one for me. No one called. My husband called and was told someone would call back. He called again and the guy was not there or busy, so he went in.
They offered him someone else's old, well-worn different sized tire in place of my almost new one I had only purchase this past spring! In my eyes, that is stolen property. I asked for MY item, an employee told me it was in my car, and it was not. Is stealing typical of this company, because that is what this is!
This is also the ONLY place I have EVER had to pay 25.00 PER TIRE for installation on top of their inflated prices! THIEVES! Had it not been a holiday weekend with a road trip planned, I would have waited and went somewhere else when given their crazy quotes!
Then they go and keep my property? CROOKS!
- Open on weekend
- Thieves
- Slimy
- Shady staff
Preferred solution: Deliver product or service ordered
User's recommendation: STAY AWAY
Labor Day weekend wasted
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Verified Reviewer | Perris, CaliforniaComplain about customer service
I bought 4 brand new tires a week ago. And a week later one of the tires catches a flat.
They didnt mention anything about roadside hazard warranty during time of purchase and so when I came in to get this figured out, they were rude about the fact and offered no solutions other than I need to pay for a patch or a brand new tire.
I said okay and she said the wait time was 2.5 hours!
It was 1pm so I said I'll leave the tire and come back for mounting. She said to come back at 4. I come back at 4, and they said my truck was next. I waited over 40mins and they hadn't even fixed the tire or looked at it.
It was in the same spot I had left it at 1pm! I told them I cant wait. So I pulled up the truck to pick the tire up and they don't even put the tire in my truck bed or anything. I had to lift the tire up myself even though I had just had 2 surgeries the week before.
No consideration or apologies for not working on my tire.
I came early, left it there thinking its gonna be worked on, and I come back and all they did was decide everyone else's work who decided to wait would be worked on before mine.
So then I had to call Goodyear corporate to figure out the issues with the tire. They had to call JustTires to confirm warranty prices, and one location warranty charges $25/tire and another location warranty charges $35/tire. So I have to go back to the same location with rude people because they are charging the lower warranty price.
I only am able to get a solution to the issue because Goodyear corporate warranty rep was able to get involved.
The worst tire experience ever. I will never come back to them again.
- No customer service
- Extremely long wait time
- Poor knowledge of warranty & products
Preferred solution: Price reduction
User's recommendation: Just go elsewhere. Worst ever.
Comlaint
User's recommendation: Please don’t buy your tires here!!
I took off work for an appointment and they tell me they do it and will not make me first the day because they want to honor someone else appointment and not mines
- Naa
Preferred solution: Alignment done at half price or less
User's recommendation: Your appointment will not be honored
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called to schedule an oil change appointment. Attendant was very rude